Our offices will open but please ensure that you have a pre-arranged appointment with us before attending so that we can maintain everyone’s safety and socially-distance.

Updated 16th June 2021

What are the attendance limits at Crematoriums and service venue.

With the relaxation of the rules surrounding attending events, including funerals, most service venues have now stated that they will be able to accommodate the maximum seated capacity of their venues. It should be noted that most venues will not allow standing in chapels and if the attendance at the funeral is above the seated capacity, any extra attendees will be asked to stand outside. Please call us if you have any questions regarding your service venue.

When do I need to wear a face covering?

Most Crematoria and service venue’s are encouraging the continuation of the wearing of face coverings but it no longer a legal obligation. To protect our staff in the short-term, we will be wearing face coverings when meeting with clients, whilst driving our limousines with the family on-board and when entering places of service and private residences. We are doing this to minimise our risk of contracting Coronavirus and ensure that we can continue to provide the comprehensive, caring service that our families expect. We respectfully ask that if attending our offices that a face covering is worn and whilst the family is travelling in our limousines.

If my relative has died due to Coronavirus, can I see them in the Chapel of Rest?

Yes, we are allowing open coffin/casket visitation. We have closely followed the advice from Public Health England and they have not restricted relatives from visiting the Chapel of Rest, even if your relative has passed away of the coronavirus. We believe that a last goodbye is so important to families, especially during this time when many are unable to visit their loved ones before they pass away due to restrictions at Hospitals and Nursing Homes. Our professional staff work safely and are provided with the recommended PPE, meaning that we are able to care for your loved no matter the circumstances that led to their passing. For your safety and that of our dedicated colleagues, we will ask your permission to carry out a procedure called embalming, which will ensure that your loved one continues to rest peacefully whilst in our care. You can even supply a favorite outfit for your relative to be dressed in or if you prefer, we can supply a suitable gown for them.

Will you collect donations at the funeral?

I am sure that you are aware that wherever possible the use of cash is being avoided and this is also true for the collection of donations. We will set-up and on-line obituary page and donations page and this is included as part of our services to you. The page will allow friends and family to donate directly to your chosen charity as well as giving them an opportunity to leave a message of support and condolence or even light a ‘virtual’ candle in your loved ones memory.

If you have any questions regarding the current guidance surrounding funeral services that are not answered here, please feel free to call us. We will always try to help you and provide honest practical guidance, our care-line is manned 24 hrs a day, 01702 558 717 for all enquiries.

Supporting You Along The Way

If you wish to have a discussion with one of our funeral arrangers, please don’t hesitate to contact us. We can talk through yours and your loved one’s needs and discuss how we can best celebrate their life.