Our offices will open but please ensure that you have a pre-arranged appointment with us before attending so that we can maintain everyone’s safety and socially-distance.
Updated 16th June 2021
Can I still have a funeral service?
The simple answer to this is yes, although you will be limited on how many people can attend the service, as numbers are ‘venue dependent’, please contact us if you have any enquires as to how many a particular venue may be able to hold. Our local crematoria offer a webcasting service which allows other friends and family to watch the service live if you request this to happen.
Can I have a wake after the funeral?
From 21 June, the number of attendees in a COVID-Secure venue, such as a hospitality venue, or other venue (such as a garden of a private home) will be determined by how many people the venue can safely accommodate with social distancing measures in place, including guests of all ages and anyone working at the event.
Some restrictions on these events will remain in place to enable them to take place safely. This includes table service requirements, face coverings, social distancing, and restrictions on dancing and singing, as at present.
This also means funerals can now be held in gardens of private homes, although this is only likely to happen in exceptional circumstances.
Inside private homes events can only be held in line with broader social contact rules of up to 6 people or 2 households.
For those organising funerals or commemorative events, including wakes, in gardens of private homes, on private land or in a public outdoor space and are planning on having more than 30 people, they must complete a COVID-19 risk assessment.
These changes are currently summarised on the ‘what you can and cannot do page’ on GOV.UK. There will also be guidance for the public on how to undertake a risk assessment.
Can I travel to attend a funeral?
Current guidance allows family members to travel to attend a funeral, however it may be advisable to attend the funeral remotely.
When do I need to wear a face covering?
To comply with current government guidance you will need to wear a face covering when attending any of our offices for any reason. You will need to wear a face covering when travelling in our limousines. You will also need to wear a face covering if you are inside at the service venue for the funeral, i.e. in the chapel at the crematorium, all people attending the funeral must adhere to social distancing measures. You must not visit our offices if you or a relative within your support bubble is showing signs of Coronavirus, we are able to arrange the funeral remotely.
Can I see my relative in the Chapel of Rest?
Yes, we are allowing open coffin/casket visitation. We have closely followed the advice from Public Health England and they have not restricted relatives from visiting the Chapel of Rest, even if your relative has passed away of the coronavirus. We believe that a last goodbye is so important to families, especially during this time when many are unable to visit their loved ones before they pass away due to restrictions at Hospitals and Nursing Homes. Our professional staff work safely and are provided with the recommended PPE, meaning that we are able to care for your loved no matter the circumstances that led to their passing. For your safety and that of our dedicated colleagues, we will ask your permission to carry out a procedure called embalming, which will ensure that your loved one continues to rest peacefully whilst in our care. You can even supply a favorite outfit for your relative to be dressed in or if you prefer, we can supply a suitable gown for them. Our only restriction is that we request that only 2 family members at a time attend the Chapel of Rest but we will work with you to ensure that everyone who wishes to visit is able to.
Can I still have a Burial if my relative has died of Coronavirus?
Yes, there are no restrictions on having someone who has died of Coronavirus buried in a Cemetery or Churchyard. If the burial is to take place in a Churchyard you may have to have a graveside service as some churches are closed for funerals. This does not mean that the service cannot be personal and a reflection of the individual. We will work closely with you to ensure that as much as possible, the service is a celebration of a life well lived.
Are we able to help with carrying the coffin?
At present family members are discouraged from helping with the carrying of the coffin due to the restrictions put in place. However we will always, unless unsafe to do so, bear the coffin on shoulders as is traditional, and will supply a minimum of four bearers to facilitate this. We do not use a trolley to carry the coffin at the crematorium.
Can I have a Limousine to follow the Hearse?
We are be able to offer a full Limousine service but those travelling in the Limousine must be from the same household and must not show signs of coronavirus. If you have any questions regarding the provision of Limousines please contact us.
Am I allowed to have flowers at the funeral?
We are living in dark times and a splash of color is very welcome at any occasion. If you would like flowers to adorn the coffin these can be delivered to the office that is looking after the funeral arrangements and we will take them to the service venue. We would respectfully ask that the number of tributes are limited as we are restricted for space within our Hearses, if you would like more advice on this, please speak to your funeral arranger.
Will you collect donations at the funeral?
I am sure that you are aware that wherever possible the use of cash is being avoided and this is also true for the collection of donations. We will set-up and on-line obituary page and donations page and this is included as part of our services to you. The page will allow friends and family to donate directly to your chosen charity as well as giving them an opportunity to leave a message of support and condolence or even light a ‘virtual’ candle in your loved ones memory.
How do I arrange the Funeral?
In all instances, if a relative has passed away, whether at home, in a nursing home, hospital or other location, call us, we are available 24hrs a day and will be able to offer you advice and guidance immediately. We will then be able to guide you through the process of arranging the funeral, ensuring that the wishes of your loved one and that of the family are taken into consideration in these changing times. For your reassurance and if you prefer, many of the arrangements can be discussed and finalised over the telephone and we can then gain relevant signatures by visiting you or you can pop to one of our local office.
Can I personalize the funeral service?
Yes, there are many ways that you can add individual touches to the service, from the small, such as passing a favorite location on the way to your service venue to the magnificent spectacle of a Black Carriage and Horses to carry your loved one on their final journey. Whatever your wishes, please discuss them with us as we are here to help and advise you so you have a fitting tribute to your loved one.
If you have any questions regarding the current guidance surrounding funeral services that are not answered here, please feel free to call us. We will always try to help you and provide honest practical guidance, our care-line is manned 24 hrs a day, 01702 558717 for all enquires.