We would like to reassure our clients that we have procedures in place should COVID-19 become widespread to protect our families, their loved ones and all our colleagues and continue providing our services to the community.
• Our offices are still open, please check our website for opening hours.
• We are available 24hrs a day by telephone and will continue to offer a 24hr service.
• We are here to assist you and will always work with our families to be as flexible as possible in this constantly evolving situation.
Am I still able to arrange a funeral?
We are here 24hrs a day, 7 days a week to care and look after you, your family and your loved one. Our offices remain open, but we are limiting the number of people who can visit to 2 family members at a time. All visits to our office are strictly by appointment only so please call first to ensure that we are able to see you.
What’s changed for funeral services?
You are probably aware that guidance is changing daily, and we are trying our best to keep abreast of the latest developments as they occur. The most important thing to remember is that funeral services are still taking place although there are a number of restrictions. The most noticeable of these is the limiting of the numbers of mourners attending the service. It is recommended that only immediate family attend the funeral service, immediate family being:
It’s also necessary for us to ask that anyone from the higher risk groups (Over 70s, pregnant, immunocompromised) should not attend funeral services.
Due to the restrictions we are anticipating that there may be less availability in respect of service times. We will always work with you to try and find a date and time for the service that works for you as a family.
I’m self-isolating or cannot travel but need to arrange a funeral
We can still help but need to ensure that we are looking after the welfare of our staff and you. We will be able to arrange most of the paperwork over the phone and then visit you if you live locally to obtain the relevant signatures. If you live away we can send the paperwork in the post to you. Alternatively, you may be able to nominate someone to make the arrangements on your behalf. Please call us and we will be able to advise you.
If I’m due to attend a funeral, should I still go?
If you are not ‘immediate family’ it is recommended that you do not attend the funeral service, the family will know that you are thinking of them and understand that in these difficult times we all need to do our bit to reduce the risk of infection. If you’re attending a funeral, please continue to follow the government advice ensuring you wash your hands regularly and as hard as it may be to do so, avoid close contact with other mourners. It is recommended that you allow 2 metres between yourself and anyone else attending.
Can I delay a funeral until things return to normal?
It is difficult to say how long the current restrictions will last and how long it will take for things to return to ‘normal’. We understand that the funeral service that you are allowed now may not be the service that you and your loved one had originally planned. However, we are unable to delay the funeral for what may be an indefinite period of time and it is important for you as a family to have an opportunity to say goodbye in a timely manner.
If someone has died of coronavirus, are there any restrictions on the funeral service?
At present, there are no restrictions that prevent someone who has died from coronavirus having a funeral whether that’s for a cremation or a burial. We’re following government guidelines closely on this and should the advice change we will update you and your family.
What happens if someone can’t attend the funeral?
All the local crematoria have the facility to ‘live stream’ or record services over the internet. This is of course subject to the availability of the internet which is under pressure at the moment due to home working and schools being closed. There is also nothing to stop you recording the service discreetly on a mobile device and sending this onto any family members and this may be the only option if the service takes place at a cemetery chapel or other venue. Your funeral arranger will be happy to give you advice on any options that are available.
Can I still visit my loved one in the chapel of rest?
We are still able to offer visits to the Chapel of Rest so you can visit your loved one, but these are only available during normal working hours and strictly by appointment. We also ask that only 2 people at a time attend the Chapel of Rest to ensure that we comply with social distancing protocols.