We promise to be here for you
We want you to feel supported and listened to and to be able to make informed choices that are right for you as a family. We are always honored when a family ask us to assist them at one of the most difficult times of their lives and we always want to repay their trust with exceptional care and service. We do not use call centers and our phones are manned 24hrs a day, 365 days a week by our experience and dedicated colleagues, we are here for you day and night for guidance and support.
We promise to understand your needs
We understand that each and every one of us is an individual who would want their life reflected differently. Some may want a very simple service or no service at all, whilst other will want an elaborate send-off that will be remembered, others may want something more traditional. Listening to you is central to what we do, after all you know your loved one best and how best to celebrate their life.
We promise to treat you and you loved one with integrity and respect
Trust and reputation are not easily won but are a privilege bestowed upon those who meet and exceed expectations. Our families rely on us to provide the very highest standards of care with an attention to detail and commitment to compassion. Nothing is too much trouble, we want you to be able to provide the send-off that your loved one planned or deserved.
We promise to treat you fairly and with honesty
We want our customers to be confident that fair treatment is central to our culture. We will achieve this by putting our customers interests at the heart of everything we do, embedding fairness principals into our business strategy, educating our staff to understand our aims and being prepared to review our processes, and improve them where necessary.
We promise to be transparent with our fees
We are determined to be upfront, honest and transparent about our fees, to give you and your family absolute reassurance. The Stibbards & Sons Promise is our pledge to our clients, where we ensure that you receive a clear and transparent price for your treatment, with no limits to receiving exceptional care.